Contact Gulf Bullion Desk

How to reach us

The only editorial mailbox for Gulf Bullion Desk is editor@gulfbulliondesk.com. Write to this address for factual corrections, suggestions for topics, or questions about the methodology. The desk reads all messages but cannot promise a response time.

There is no telephone number, office address, or live chat. Do not send sensitive personal information to this mailbox; it is for editorial correspondence only.

What we will help with

Gulf Bullion Desk will consider corrections to facts on the site. If a broker changes its terms, the desk will re-check the relevant page and update it with a new date. The desk will also answer questions about how a figure was obtained, if the answer is already public in the broker's documents.

The desk may use reader feedback to improve explanations or add clarifications. However, it will not enter into long personal correspondence about individual trading decisions.

What we will not help with

Gulf Bullion Desk cannot help with account problems, fund recovery, or complaints about a broker. The desk is not a regulator or an ombudsman. If you have a dispute with a broker, contact the broker directly or the relevant financial authority.

The desk does not give personal investment advice, and it will not tell you whether to trade gold or how to set your stop-loss. No guest posts, no sponsored reviews, and no paid placement are accepted at any price.

What to Send for Each Kind of Question

For account opening questions, include your full legal name, UAE residency status, and the account type you are considering. If you already have an account, add your account number so we can pull up your details without delay. This lets us confirm which regulator applies to your profile and which funding methods are available to you. If you are asking about the minimum deposit for a standard account, we can explain what that amount depends on, such as the payment method and any current onboarding requirements, but we will not quote a fixed figure unless it is in your client agreement.

For questions about gold trading costs, send the instrument code XAU/USD, the trade size you are planning, and whether you want the cost for a market order or a pending order. Because gold is quoted per ounce and one standard lot is 100 ounces, the margin and any per-lot charges scale with your position size. We can walk you through the formula using the reference price of about 4275.0, but the actual spread and commission depend on the live market conditions and the account type you hold.

For technical or platform issues, include the platform name (MT4, MT5, cTrader, or FxPro Edge), the device and operating system you are using, and the exact error message if any. A screenshot of the issue helps our team identify whether it is a login, charting, or order execution problem. If the issue involves a specific trade, send the order or ticket number. We will then tell you what information we need from the broker side and what you can check locally, such as your internet connection or the version of the app you have installed.

What We Can and Cannot Answer

We can answer factual questions about how gold trading works on the FxPro platforms available to you, including margin calculations, order types, and the mechanics of a one-pip move for XAU/USD. For example, we can confirm that one standard lot equals 100 ounces and that one pip is 0.01, so a move from 4275.0 to 4275.1 represents a change of $1 per lot. We can also explain how the maximum leverage cap of up to 1:500 functions and why that is not a recommended setting for most traders.

We cannot give personal trading advice, such as whether you should buy or sell gold at a given price, or what position size is right for your account. We also cannot predict price movements or guarantee any outcome. If you ask what the spread on XAU/USD is right now, we will not quote a number because it changes with liquidity and volatility; instead, we will explain what the spread consists of and what factors move it. Any answer that involves a specific trading decision is outside our scope and we will say so clearly.

We can answer questions about funding your account, including whether local UAE bank transfer is supported, which it is. We can also confirm that cards (Visa/Mastercard) and e-wallets are available. However, we cannot state a processing time for a specific transfer because that depends on your bank and the payment provider. If you ask about the regulator for your account, we can state that FxPro is licensed by the FCA (UK), CySEC and FSCA, and that your account is with FxPro Global Markets MENA Ltd., which serves the UAE.

The Response Time to Expect

Our first reply to a new email typically lands within one UAE business day. That means if you write to us on a Friday afternoon, you should hear back by the end of the next working day, which is Monday, because our team follows the UAE working week. For questions sent through the contact form on this site, the same timeline applies. We do not promise an exact hour because the volume of requests varies and some questions require verification with the broker before we can answer accurately.

If your question is about a live trade or an order that did not execute, we prioritize it and aim to respond within a few hours during UAE business hours. However, we cannot guarantee a faster response if the issue needs to be escalated to FxPro’s support desk. In such cases, we will tell you that we have forwarded the matter and give you the reference number. You can then follow up with the broker directly using that number if you prefer not to wait for our next update.

For questions that involve documents, such as a correction request, the response time depends on how quickly you send the required paperwork. Once we receive everything, we aim to give you a clear status update within one business day. If the correction involves a regulatory record, the timeline is set by the broker and the relevant authority, not by us. We will not give you a specific number of days for that, but we will keep you informed of each step as it happens.

How a Correction Request Is Handled

To request a correction to any factual content on this page, send an email with the subject line Correction request and include the exact sentence or number you believe is wrong. You should also provide a source for the correct information, such as an official FxPro document or a regulatory filing. We will not act on a correction request that is based on an unverified claim or a third-party blog, because our standard is to state only what we can confirm against primary sources.

Once we receive your request, we compare the current text against the facts we have on file and the source you provided. If the correction is valid, we update the page and reply to you with the new wording. If we cannot verify the change, we explain why and ask for additional evidence. We never alter a number simply because someone asks; every figure on this page, such as the one-pip value for XAU/USD or the 100-ounce lot size, is checked before publication and again before any edit.

Corrections that involve the broker’s terms, such as leverage or funding methods, are handled with extra care. We will only change a statement like the maximum leverage cap of up to 1:500 if FxPro or a regulator issues an official update. In that case, we note the date of the change on the page. You can request a correction for any section, but we will not remove a risk warning or add promotional language, because this site is designed to keep the numbers precise and the risk framing clear.

The exact details to include in your message for each common enquiry type

For account opening questions, send your full name as it appears in your Emirates ID or passport, your email address, and your current country of residence. If you already have a client number or a ticket reference, include that in the subject line. This lets us match your enquiry to the right account and respond without delay. A clear subject line such as Account opening query or Funding question also helps our team prioritise your message correctly.

For funding and withdrawal enquiries, state the transfer method you used or intend to use, the amount in AED or the currency of your transfer, and the date the transfer was initiated. If you are asking about a local UAE bank transfer, include the bank name and the last four digits of the sending account. Do not send full card numbers or banking passwords by email; we never need those details to trace a payment.

For platform or technical questions, tell us the platform you are using: MT4, MT5, cTrader, or FxPro Edge. Mention the device and operating system, such as Windows 11 or Android 14, and describe the exact step where the problem occurs. If you saw an error message, quote it word for word. A screenshot can help, but never include personal data in the image. This level of detail lets us reproduce the issue and give you a precise fix instead of a generic reply.

Which questions we can answer and which we must decline under our licence

We can answer factual questions about gold trading specifications, such as the contract size of 100 oz per standard lot and the pip value of 0.01 for XAU/USD. We can explain how margin is calculated using the reference price of 4275.0 and the leverage cap that applies to your account. If you ask how much margin a 0.10-lot gold position requires at the maximum available leverage, we can walk you through the figure of about $85.50 and show you the formula behind it.

We can also answer questions about the platforms we support and the funding methods listed for UAE clients: Visa or Mastercard, bank transfer, or e-wallets. We can confirm that local UAE bank transfers are supported and explain the standard processing steps. We can clarify the regulatory status of FxPro Global Markets MENA Ltd, which is licensed by the FCA (UK), CySEC and FSCA, and what that means for your account. We can explain how leverage works up to 1:500 on standard forex accounts within DFSA/SCA-compliant limits.

We cannot give personal trading advice, and we will not suggest whether you should buy or sell gold at any price. We cannot predict future price movements or tell you if a trade is likely to be profitable. We cannot recommend a position size, a stop-loss level, or a take-profit target for your specific situation. We cannot execute trades on your behalf or manage your account. Any question that asks us to make a trading decision for you will be declined, and we will redirect you to the educational material instead.

The realistic timeframe for a reply and what happens if your message is urgent

Our target response time is one business day for most enquiries sent through the contact page. Business days are Monday to Friday, excluding UAE public holidays. If you send your message after 5 pm Gulf Standard Time, it is treated as received the next business day. We answer in the order messages arrive, and we do not prioritise based on account size or trading volume. Every client gets the same queue.

If your message is about a live position or a platform outage, mark the subject line as Urgent. Urgent messages are reviewed before general enquiries, but we still need the details listed above to act. We cannot guarantee a same-day resolution for every urgent issue, because some problems require verification with the payment provider or the platform team. However, urgent messages are acknowledged within a few hours during business days.

If you have not received a reply within two business days, first check your spam or junk folder. Then resend your message with the original subject line and add Second request at the beginning. Do not open a new ticket, because that creates duplicate work and can delay the response. Our team will then check the delivery logs and respond to the original thread. For time-sensitive funding issues, use the same urgent marking and include your transfer reference.